Tuesday, November 15, 2011

Sportsman's Direct.com.. On-line Service with a Smile

I recently placed my first ever order with www.sportsmensdirect.com. I was looking for a specific product (Kens Hooks) that I could not find anywhere else and I was pointed in their direction.

When I got to the website for the first time I noticed that they were out of stock on two of the jigs I wanted to order, and not wanting to pay shipping for a small or partial order I emailed them to inquire when they may be back in stock. I got a pretty quick response asking what "out of stock" items I needed and the qty I required.

When I responded with what i was looking for, i got another quick response this telling me that they could take care of me, just place my order on line and choose the current items in stock but in the notes/comment section of my order advise them of what i really wanted (they are all the same price). So I did this and sure enough my order was filled. (and filled correct!)

I got an email letting me know when it shipped and a follow-up email the next week to ensure i got my order. They ship using USPS/Canada Post and cant track packages once they cross over into Canada, so they wanted to make sure I recieved it.. I did.

the last touch was a personal note thanking me for the order (written on my invoice) and a free pack of little atom plastics that had been tossed in with my order.. yes, I know that a pack of plastics is not a huge deal, but the thought behind it was.

I had a great experience ordering from SportsmanDirect, they are a Mom & Pop shop doing what they do best.. taking care of hunters and fisherman, you cant really ask for much more.. Thank you Beth and the SD team

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